FA Removals Ltd

I’ve been struggling to decide whether to write this review for some time, but I feel that the disappointment, frustration and upset we have experienced from our move needs to be addressed, and F A Removals has ignored all attempts to request redress. We paid for a full service, including packing, furniture disassembly and reassembly, and finally unpacking. Unfortunately the service we received fell well below the standard we were expecting. I believe that main cause of the problem was that on the initial packing day, F A Removals' operatives left the site far too early. They left at 3pm, leaving a huge amount of packing still to be done, and having done none of the furniture disassembly whatsoever. This resulted in a huge amount of stress on the day of the actual move, where the disassembly was left until right at the end, meaning it was rushed, and most of our furniture was damaged. It also meant that we were extremely late in vacating the property, meaning that it not only caused us stress, but it caused our buyer stress, and our various agents too. My wife was in tears on several occasions. We eventually only left the house after 4pm on the day of the move, meaning that we arrived after dark at the new house, and a rushed and disorganised unloading began. More of our remaining furniture was damaged at this point, many boxes destined for the house were put in the garage and vice versa, and not a single box was unpacked. We still haven’t found some of our things, as some boxes were buried in the garage loft space, and we still haven’t managed to dig everything out. The two main issues that I would have liked to be addressed are: 1. Damage to our furniture – Items damaged included our bed, my daughter’s cabin bed, my desk, the day bed in the spare room, some expensive oak kitchen units and various shelving units. Our patio furniture has also been scratched and scuffed, and the protective paint on our trampoline frame was extensively scratched, meaning that the steel frame is starting to rust badly. In fact, nearly every item of our furniture has been marked in some way. 2. The unpacking service – We paid £500 for this service, and as I mentioned before, not a single box was unpacked. The operatives left so early on the packing day, and took so long on moving day, that they only finished unloading the vans at around 8pm, and didn’t provide any unpacking service at all. In the original quote to us, F A Removals cites an A class service and guaranteed satisfaction, but I’m afraid they did not achieve this during our house move. Repeated attempts to request action have been ignored, and so our last resort is to publish negative reviews for the poor service received, and to contact the Removals Ombudsman.